Conditions d’utilisation
This document is published in English, which is the authoritative version. Any translation is provided for convenience only; in case of any discrepancy, the English version prevails.
1. About these Terms
These Terms of Service ("Terms") govern your access to and use of the Bellora platform — the Bellora website, mobile applications, and related services (together, the "Platform"). The Platform is operated by Bellora S.R.L., a company registered in Romania (registration no. [COMPANY REGISTRATION NO. / CUI — fill in]), with its registered office at [REGISTERED OFFICE ADDRESS, Romania — fill in] ("Bellora", "we", "us", "our"). By creating an account, or by accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
2. What Bellora is (and is not)
Bellora is a two-sided marketplace that connects clients seeking beauty and wellness services ("Clients") with independent professionals and businesses that offer them ("Professionals"). We provide the booking, scheduling, payments and communication tools that let Clients and Professionals transact. Bellora is not a provider of beauty or wellness services. The service contract for any appointment is between the Client and the Professional. Professionals are independent operators, not our employees or agents. We do not control, and are not responsible for, the quality, safety, legality, or outcome of the services a Professional provides.
3. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Platform. Professionals must additionally hold any licences, registrations, insurance and qualifications required by law to offer their services. You are responsible for the information you provide, for keeping your login credentials confidential, and for all activity under your account. Tell us promptly at hello@bellora.pro if you suspect unauthorised access. We may suspend or close accounts that breach these Terms or that we reasonably believe are being used unlawfully or fraudulently.
4. Bookings, cancellations and no-shows
When a Client requests a booking and it is confirmed, a service contract is formed directly between the Client and the Professional, on the terms shown at the time of booking (service, price, time, location, and any cancellation policy). Cancellation and rescheduling terms — including any window after which a deposit is non-refundable — are set by the Professional and shown before you book. If a Client does not attend a confirmed appointment (a "no-show"), the Professional may retain the deposit in accordance with the policy shown at booking. Bellora facilitates these outcomes but is not a party to the underlying service contract.
5. Deposits, prices and payments
Some bookings require a deposit at the time of booking. Deposits and other payments are processed by our payment provider, Stripe. By making a payment you also agree to Stripe's terms. • Deposits are held and only released to the Professional once the appointment reaches a state where it has been earned (for example, the service is completed or the Client is a no-show). If a booking is cancelled within a refundable window, the deposit is refunded to the Client's original payment method. • Prices are set by Professionals and shown before you confirm. You are responsible for any taxes shown. • Bellora is not a party to, and does not set, the price of the services themselves. We do not store your full card details; these are handled directly by Stripe.
6. Professional subscriptions and platform fees
Professionals may use Bellora on a free tier or on a paid subscription tier. Paid subscriptions are billed in advance on a recurring basis through Stripe until cancelled, and can be managed or cancelled at any time from the billing portal in the app. Bellora charges a commission ("platform fee" or "take rate") on transactions, which varies by subscription tier and is shown to the Professional before they subscribe and in their account. If a subscription payment fails, we may retry it and, after a grace period, downgrade the account to the free tier; the applicable take rate then follows the free tier. Fees already paid are non-refundable except where required by law.
7. Content, reviews and acceptable use
Clients may leave reviews and Professionals may publish profile, portfolio and service content. You keep ownership of content you submit, but grant Bellora a worldwide, non-exclusive, royalty-free licence to host, display and distribute it on the Platform for the purpose of operating the service. Content must be accurate, lawful, and your own to share. You must not post anything unlawful, defamatory, misleading, infringing, or that violates another person's privacy. Reviews must reflect genuine experiences. We may remove content or suspend accounts that breach these rules. You must not misuse the Platform — including attempting to circumvent Bellora to avoid fees, scraping, reverse-engineering, disrupting the service, or using it for any unlawful purpose.
8. Intellectual property
The Platform, including its software, design, trademarks and branding, is owned by Bellora or its licensors and is protected by intellectual-property laws. These Terms do not grant you any right to use our name, logos or branding except as necessary to use the Platform as intended.
9. Disclaimers and limitation of liability
The Platform is provided "as is" and "as available". To the fullest extent permitted by law, Bellora does not warrant that the Platform will be uninterrupted or error-free, and disclaims responsibility for the acts, omissions, quality or safety of services provided by Professionals or the conduct of any user. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for death or personal injury caused by negligence, for fraud, or your mandatory rights as a consumer). Subject to that, Bellora is not liable for indirect or consequential loss, and our total liability arising from your use of the Platform is limited to the greater of the fees you paid to Bellora in the 12 months before the event giving rise to the claim, or EUR 100.
10. Consumer rights
If you are a consumer in the EU or UK, you have statutory rights that these Terms do not affect. Because our service connects you with a Professional who typically performs the service on a scheduled date, the standard 14-day withdrawal right may not apply to a booking once the service has been performed or is scheduled for a specific date; your cancellation and refund rights for a specific appointment are those shown at booking and required by law.
11. Suspension and termination
You may stop using the Platform and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Platform or its users. Provisions that by their nature should survive termination (including fees owed, content licences, disclaimers and limitations of liability) will survive.
12. Governing law and disputes
These Terms are governed by the laws of Romania, without prejudice to the mandatory consumer-protection rules of the country in which you habitually reside. Disputes are subject to the competent courts of Romania, again without prejudice to any right you have as a consumer to bring proceedings in your country of residence. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
13. Changes to these Terms
We may update these Terms from time to time. If a change is material, we will give notice through the app or by email before it takes effect. Continuing to use the Platform after a change takes effect means you accept the updated Terms.
14. Contact
Questions about these Terms? Contact Bellora S.R.L. at hello@bellora.pro.