Managing your bookings

Every booking runs through one place, so you always know what needs your attention and what’s coming up.

Pending requests

New bookings arrive as pending for you to review. You can:

• Accept — the appointment is confirmed and added to your calendar.
• Decline — the slot is freed and the client is notified.

Responding quickly matters — prompt professionals win more repeat bookings.

Upcoming and history

Your confirmed bookings are split into:

• Upcoming — what’s still to come, so you can plan your day.
• History — past appointments, handy for regulars who rebook.

Client details

When you accept a booking, you get what you need to prepare — the client’s name and contact, and for a home visit, the address. This is shared with you only for that booking. See how it’s handled in keeping your business account secure.

See also: When plans change, your cancellation policy sets what happens to the deposit.