Help center
Your guide to Bellora
Everything you need to book with confidence — from finding the right professional to managing your appointments and payments.
Getting started
Create your account and set up your profile.
Creating your account
Sign up in under a minute with your email or a social account. You can browse professionals without an account — you only need one to book.
Setting up your profile
Add your details once and every booking gets faster. Your name, photo, contact and saved addresses help professionals prepare and keep your appointments running smoothly.
Finding & booking
Search, compare and book a real open slot.
How to find and book a service
Search for a professional near you, pick a real open slot, and confirm your booking with a secure deposit — no phone calls, no waiting for a reply.
Salon visit or home visit — which to choose
Some professionals come to you, some see you at their salon, and some do both. Here's how to tell the difference and book the option that suits you.
Your appointments
Reschedule, cancel and keep track of bookings.
Rescheduling or cancelling a booking
Plans change. Here's how to move or cancel an appointment, how the professional's cancellation policy works, and what happens to your deposit.
Keeping track of your bookings
Find every upcoming and past appointment in one place — with the details, directions and reminders you need so you never miss a slot.
Payments & receipts
Deposits, secure payments and refunds.
Deposits and payments
How deposits work on Bellora, why they protect both sides, and how your payment is handled securely through Stripe — Bellora never stores your card details.
Refunds and receipts
When a deposit is refunded, how long it takes to reach you, and where to find a record of every payment you've made on Bellora.
Trust & safety
Reviews, verified professionals and what to expect.
Reviews and ratings
How reviews work on Bellora — why they're trustworthy, how to read them before booking, and how to leave your own after an appointment.
Verified professionals and staying safe
What the verified badge means, how secure payments protect you, and how to raise a concern — everything behind booking with confidence on Bellora.
Account & privacy
Security, notifications and your data.
Keeping your account secure
Simple ways to protect your Bellora account — a strong password, optional two-factor authentication, and safe sign-in with a social account.
Your privacy and your data
What Bellora shares when you book, who sees it, and the control you have over your information — handled to GDPR standards.